Yes, they have the best customer service! Well, I am absolutely delighted with the doll I received! One of the first things I noticed was the softness of the doll’s skin. It has much less skin than any other brand of sex doll I’ve come across so far. The second thing that impressed me was the nice smell of her skin. The TPE blend used to make the skin is absolutely exceptional: it’s very soft, smells great, and is less oily than the others.